Starting to hire and retrain for new agent engineering roles for *internal* functions to help get more powerful agents working well on critical business processes. I expect this type of role to be a very big deal over time at Box and other companies. It looks something like an internal FDE, whose job it is to wire up internal systems and get agents working with them effectively. The person will be extremely technical and capable of building secure, governed agents for internal workflows that connect to business systems (like Box, Salesforce, Workday, etc.), and codify workflows in skills. In some cases this person may understand the business process well enough to do it fully, but in most cases I expect them to work with the business directly in an embedded fashion. Ironically, that may introduce another new role on the business side that is more akin to agent product management for internal processes. The key is that you need technical + process people that can span multiple teams or functions in an organization. It’s not about brining automation to a job, but bringing automation to a process. This is going to be a very big trend in most companies going forward. Fun to watch the early innings of what this will look like.
开始为新的 agent engineering 角色招聘并再培训人才，以支持*内部*职能，帮助更强大的 agent 在关键业务流程中良好运作。我预计，随着时间推移，这类角色在 Box 和其他公司都会变得非常重要。它有点像内部的 FDE，其工作是把内部系统连接起来，并让 agent 能有效地与这些系统协同工作。这个人需要具备很强的技术能力，能够为连接业务系统（如 Box、Salesforce、Workday 等）的内部工作流构建安全、可治理的 agent，并把工作流编码为 skills。在某些情况下，这个人对业务流程的理解可能足够深入，能够独立完成全部工作；但在大多数情况下，我预计他们会以嵌入式的方式直接与业务团队合作。具有讽刺意味的是，这可能还会在业务侧催生出另一种新角色，更接近于面向内部流程的 agent product management。关键在于，你需要既懂技术又懂流程的人，能够跨越组织中的多个团队或职能协同工作。这不是把自动化带到某个岗位上，而是把自动化带到某个流程中。这将会成为未来大多数公司里的一个非常大的趋势。能看到这件事在早期阶段会呈现出什么样子，很有意思。